With the Covid-19 pandemic raging, digital transformation has now become an inevitable trend for businesses. Once they apply digital transformation effectively, businesses regain balance in their development and their foothold in the market. However, not every business succeeds. The first cause is probably that the business doesn't clearly understand the digital transformation process. Let's go through the standard digital transformation process with Sbiz in the following article.
The 5 basic steps in the digital transformation process
Digital transformation is seen as the direction and goal of businesses today. However, many businesses are still struggling to know where to start. Here is the most basic and standard digital transformation process that businesses can refer to and apply:
Define the business's digital transformation goals, vision and strategy
Digital transformation will be on the right track if the business builds clear, detailed goals from the start. So first, the business needs specific answers to the following questions:
What will the business's organizational model be in the future? Identify the gaps in previous business strategies.
Which tasks can the business support staff with when it applies digital transformation technology?
Are the staff working with the company having any problems with work processes?
Define and plan the company's revenue goals.
Define specific goals for the digital transformation process
At the same time, every business also needs to consider the impact of digital transformation on customers. The business must address the following questions:
What experience does the business want to give its customers?
How can the business limit delays and shorten customers' waiting times?
How can technology be applied to reduce staff's manual processing work?
In practice, issues on the customer side directly affect the company's business results. Many high-tech companies have reported positive results, cutting costs by 10-20% thanks to the digital transformation process. Their revenue has also grown by 10-15% through transforming the customer experience.
Digitize paperwork – cut manual work to a minimum
In the digital transformation process, digitizing paperwork is considered the most basic step every business must take.
This is the complete conversion of data in ledgers, papers, files... into electronic data. Today, thanks to cloud computing, all of a business's data, such as plans, statements and budget estimates, invoices and customer data..., can easily be stored in the cloud.
Digitizing paper documents
Work online – build a 4.0 electronic office
The Covid-19 pandemic has seriously affected the global economy in general and Vietnam in particular. Yet it is undeniable that businesses have had the chance to get used to and regularly use remote working models.
Applying online working technology
In practice, implementing remote working is necessary and urgent in the current context. Setting up an electronic office - an online way of working - will become a trend in the future. Of course, an effective, advanced business management software will provide the optimal solution for businesses implementing remote working.
Digitize processes
This is considered the hardest part of a business's digital transformation process. However, digitizing processes directly affects the entire digital transformation.
Each business implements 2 basic processes:
Internal work processes: work and task management processes between managers and subordinates, processes between departments, within departments and each individual's work process.
Processes for working with customers/partners: including customer care, advisory and support processes and processes for working with partners.
Applying digital transformation to the business's work processes
Digitizing processes helps businesses save as much internal working time as possible and resolve work issues quickly and neatly, while significantly increasing productivity. It also helps improve partners' and customers' experience and increases competitiveness in the market.
Apply 4.0 technology
When a business enters digital transformation, technology determines up to 70% of its success.
Clearly, every activity - digitizing paperwork, remote working, digitizing work processes... - needs 4.0 technology. In fact, applying technology is predicted to be the digital transformation trend for the years ahead.
IoT - a strong technology foundation for businesses' successful digital transformation
Today, businesses can carry out digital transformation more easily than ever with the support of technology applications, and IoT solutions are one of the top suggestions.
IoT (Internet of Things) is a system that connects all the devices used in production to the Internet. In this data network, devices can communicate, exchange and share data with people or between systems. All the data collected can be used to improve work efficiency and business processes and create entirely new ways of working.
>>> See also: What is an IoT system, and why is every business "hunting" for one??
Studying IoT models for businesses undergoing digital transformation
In Vietnam, some businesses have also achieved major transformations by applying IoT, such as Goldsun, Vinamilk, TH True Milk, The Gioi Di Dong and Hitachi... These businesses have been applying IoT in HR operations and managing production activities. Although IoT is not yet widely applied by businesses in Vietnam, the early adoption by these businesses is an encouraging sign for the Vietnamese economy.
In summary
Above is the complete basic digital transformation process that Sbiz has compiled and presented. We hope the article provides useful knowledge for businesses implementing digital transformation plans. For advice and support on technology solutions and smart, scientific Internet applications..., please contact Sbiz.vn.